1. Delivery across the EU and to 35+ countries
NovoAbrasive delivers abrasive tools across the EU and to 35+ countries from its warehouse in Poland (EU).
| Delivery method | Terms | Cost |
|---|---|---|
| Truck delivery— across the EU, 2–5 days | Depending on the method: 2–30 days | According to carrier tariffs |
| Sea or air freight— worldwide: FOB/CIF by sea 25–30 days, by air 5–7 days | Depending on the method: 2–30 days | According to carrier tariffs |
| EXW pickup from the factory (Nova Vodolaha) or the warehouse in Poland (EU) | On the agreed date | Free |
Delivery terms
Incoterms EXW/FCA/DAP/CIF are agreed per order; samples are sent by DHL Express in 2 working days.
Factory address (EXW pickup)
144-A Kharkivska St., Nova Vodolaga Township, Kharkiv Region, 63202
Schedule: Mon — Fri, 09:00 — 18:00
2. Delivery across Europe
Delivery to European Union countries is carried out by the transport company Raben Group - one of the leading logistics operators in Central and Eastern Europe.
| Direction | Terms | Cost |
|---|---|---|
| Poland, Czech Republic, Slovakia, Hungary | 3–5 business days | According to carrier tariffs |
| Germany, Austria, Netherlands, Belgium | 5–7 business days | According to carrier tariffs |
| Other EU countries | 7–10 business days | According to carrier tariffs |
3. International delivery (Worldwide)
We deliver abrasive tools to any country in the world. International delivery times are up to 30 business days, depending on the country of destination and the selected transportation method.
To clarify the terms of international delivery, please contact the sales department via the feedback form or by email at info@novoabrasive.com.
4. Order tracking
After dispatch you receive the full export document set — invoice, packing list, CMR/bill of lading and certificate of origin — and the shipment tracking details from your manager. Questions about the shipment status: contact form.
5. Payment methods
NovoAbrasive offers convenient payment options for companies and sole traders:
| Payment method | For whom | Details |
|---|---|---|
| Cashless payment | Companies and sole traders | Invoice, bank transfer (SWIFT/SEPA); prices net of VAT (EXW) |
| Cash on delivery | Regular partners (after 3+ months of cooperation) | Deferred payment — for regular partners |
For legal entities
We provide the full export document set: invoice, packing list, CMR/bill of lading and certificate of origin (EUR.1 for preferential import into the EU). Special payment terms apply to regular partners — see our partner programme.
6. Order processing times
- Orders are dispatched from stock within 1 working day after payment confirmation
- The dispatch date and the Incoterms are confirmed by your manager in the order confirmation
- For large batches, the completion time is agreed with the manager.
7. Packaging
All abrasive tools are shipped in their original packaging with additional protection for transportation. Each shipment is labeled in accordance with the safety requirements for the transportation of abrasive products.
8. Return of goods
Returns and exchanges are handled in accordance with our Returns policy, the supply contract and the agreed Incoterms. Return requests are accepted within 14 calendar days of receipt of the goods.
9. Contact information
For delivery and payment issues, please contact us:
- Phone: +38 (057) 766-36-28
- Email: info@novoabrasive.com
- Feedback form: Feedback